Shipping policy

At Elliot J. Simpson, we pride ourselves on delivering high-quality prints produced by The Print Space, one of the UK's leading professional print labs. Our goal is to provide you with a smooth and reliable delivery experience.

Production & Processing Time

Once your order is placed, it is processed for printing through The Print Space. The typical processing time for print orders is 1-3 business days, depending on the complexity of the order and the products chosen. For special requests or large orders, processing times may be slightly longer, but we will notify you if that is the case.

Shipping Options

We offer a variety of shipping methods to ensure that you receive your prints in a timely manner. All prints are shipped via trusted couriers to ensure the safety and quality of your order during transit. Shipping options include:

  • Standard Shipping (2-5 business days)
  • Express Shipping (1-2 business days)
  • International Shipping (varies by destination)

Please note: Shipping costs are calculated at checkout based on the delivery address and the shipping method chosen.

Packaging

All prints are professionally packed to ensure they arrive in perfect condition. Prints are carefully rolled in a protective tube for smaller sizes or flat-packed in sturdy packaging for larger sizes.

Tracking Your Order

Once your print has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your order via the courier’s website.

International Shipping

We offer international shipping for prints to a variety of countries. Shipping times for international orders may vary depending on the destination and local postal services. Please note that the buyer is responsible for any customs duties, taxes, or import fees that may be incurred upon arrival in the destination country.

Delivery Issues

If there is any issue with your order upon delivery (e.g. damaged prints or incorrect items), please contact us as soon as possible at hello@elliotjsimpson.com, and we will work with you to resolve the issue promptly. We strive to ensure every order meets your expectations and will do everything possible to make it right.

Return & Refund Policy

As prints are custom made to order, we do not accept returns unless the product is damaged or defective. Please see our full [Return & Refund Policy] for more information.